BOP reports: Read Between the Lines

Being a federal prison junkie, I keep a close eye out for any new reports from the DOJ-IG, GAO or the BOP itself. And with each one, I shake my head in disappointment because too often, what the BOP, or even the DOJ, reports obscures the “reality on the ground.”  For the most part, the authors are not being intentionally misleading; instead, these instances mostly stem from a misunderstanding of what is really happening in our federal prisons.

For example, consider the DOJ’s FY ‘24 performance budget submission for the BOP to Congress. It falsely assumes that the BOP complies with its policy on the safe, secure and humane housing of AICs, which calls for no more than 50% of cells to be double-bunked in medium-security facilities and a cap of 25% in high-security penitentiaries. But the reality is that that virtually all the cells in these prisons now have two occupants. Some context: Older prisons were designed for only one resident. (Note that although the DOJ has said it believes the presence of a cellmate prevents suicides, AICs will tell you that the risk of assaults and homicides goes up.) However, at the beginning of the “tough on crime” era (specifically the abolition of parole via the Sentencing Reform Act of 1984), the BOP began to use double and triple bunks to accommodate the growing influx of prisoners. I vividly remember management repeatedly describing the excessive crowding as “temporary.” Over the years, however, a new normal was born and it is no longer questioned. A similar situation exists with staffing. The BOP intentionally limited staffing to less than 100% of requirements, due partly to warden’s incentives to keep costs down, and that lower percentage now has become the new norm, as if prisons can operate effectively with a reduced complement of staff. 

Another example is the FY 2025 performance budget submission. It states that “all sentenced adults in custody in federal correctional institutions are required to work (except for those who, for security or medical reasons, are unable to do so).  Most adults in custody are assigned to an institution job such as food service worker, orderly, painter, warehouse worker or groundskeeper.” On paper (or rather, on the computer), that is true; everyone is assigned a job. But many AICs don’t actually work, and thus they don’t receive even the paltry “maintenance pay” (and for which prisons receive funding). The idle time, like crowding, creates unsafe environments and fails to equip incarcerated individuals with reentry skills. In addition, the lack of income that can be used for commissary purchases leads many AICs to hustle for money in other, more destructive ways, such as gambling, drug smuggling and the operation of illicit stores within units. 

And then there are the descriptions of services, in that same report, that are more aspirational than fact. A good example is the agency’s claim to offer a comprehensive reentry-preparation program, including “classes in resume writing, job seeking and job retention skills.  It also includes presentations by officials from community-based organizations that help with employment and training opportunities after release from prison.” However, if you talk to incarcerated individuals themselves, you’ll often hear that only a couple of classes are offered, the programming is superficial or antiquated, or the services can’t be accessed due to long waiting lists. The DOJ has publicly and repeatedly identified deficiencies in reentry programming since the 1990s, which should give us pause about whether calling for more department oversight is an effective call to action. 

It’s worth noting that in the same 2025 performance submission, the DOJ said, “Incentives have been expanded under the First Step Act, and when adults in custody complete a recommended EBRR program in an identified need area, they may earn additional phone minutes, a monetary incentive award, incentive event, transfer nearer to home, preferred housing or additional visitation.” Yet it is unclear which of these incentives, if any, have been implemented. Just this month, the BOP announced that phone minutes for AICs are now capped at 300 – well under the 810 promised to eligible individuals in the FSA.

This is, in part, why PERA was established: to help stakeholders discern the myths from the realities of what is happening in our federal prisons – thus informing legislation, regulations and advocacy to achieve better outcomes for AICs. 

Change in Phone Policy Creates Chaos

Last-minute and confusing communication by the federal Bureau of Prisons (BOP) and its facility-level staff members is stoking rumors and fueling anxiety among incarcerated individuals and their family members. 

In October, the BOP issued a public announcement indicating that adults in custody (AICs) would no longer be able to make up to 510 minutes of free phone calls each month, beginning in 2025. Instead, it said, only AICs who are at least on a waiting list for one of its “evidence-based recidivism-reduction” (EBRR) programs would be able to make calls for free – and only up to 300 minutes per month (and no more than 30 minutes per day). This, even though the First Step Act of 2018 authorizes the BOP to award up to 510 additional phone minutes to individuals participating in programming, over and above the 300 minutes everyone received prior to the COVID pandemic (during which all AICs were allocated 510 free minutes, since personal visits weren’t possible). 

In the three days leading up to the new year, the BOP finally got around to informing AICs in every prison of this new policy, and chaos has ensued. We began to receive a torrent of confused emails from AICs, and Facebook groups of family members are abuzz. 

“The BOP has decided to make its own rules once again,” wrote one prisoner. “And it’s contrary to the First Step Act, the law of the land. Three hundred minutes is what everyone got before the FSA.  One of the incentives for recommended programming that was supposed to be offered is more minutes – an additional 510. If the BOP is concerned about budget, wouldn’t it want to do that, then charge for it? This is ripe for litigation.” 

Phone calls are the backbone of AICs’ connection to family and friends; visits are expensive and mail is often unpredictable and slow. Three hundred minutes is only 20 15-minute calls a month – less than one per day.  “I have 10 children I communicate with and a multitude of family and friends I communicate with!” says one AIC. The co-founder of More Than Our Crimes must make many calls to help run the nonprofit organization. In addition, he is housed at USP Coleman 1, a facility that was locked down about three-quarters of 2024. The 30-minute daily limit on calls is particularly punitive.

“This ‘incentive’ feels like a straight-up punishment,” says Christopher Cobb, from FCI Atlanta.

In addition, individuals inside the prisons say they are receiving a variety of conflicting information, much of it wrong, according to what we’ve been told by the BOP itself:

USP Atwater (CA): “The warden made an announcement saying that although we can only get 300 minutes free now (if are in a program or on a wait list and are on the ‘refuse’ list for paying fines and restitution), we can pay for another 210 minutes.” This is incorrect. The BOP says the limit is 300 minutes, and it is “exploring” an expansion to allow another 210 minutes, at the AIC’s expense. 

USP Victorville (CA):  “Two memos have been posted on our electronic bulletin: one from the captain and one from the Trulincs [email) supervisor. But they differ: One says 300 free minutes for those signed up for FSA classes, and the other says everybody will get 300 free minutes, and FSA enrollees will get an additional 210.”  The second memo is incorrect. 

FCI Sheridan (OR): “Here they are saying that if you aren’t FSA-eligible, you do not receive any free calls.” The trick here is what is meant by “FSA-eligible.” AICs do not need to be eligible for FSA time-off credits to receive the free minutes. They merely need to be on the wait list for an approved program (a status that is reviewed monthly).

FCI Hazelton (WV): “What if you already have done a multitude of FSA programs and can’t do any now? There aren’t any waiting list for eligible programs here.”  It is relatively easy to get on a waiting list at most prisons, but we can imagine that isn’t true everywhere, and the BOP bulletins do not address that situation. For example, to be accepted into an EBRR program, an AIC typically must be marked as in need of at least one of the 13 skills (such as anger management and parenting) in the SPARC -13 assessment. It’s possible a person could be assessed as not in need.

FCI Fairton (NJ): “Once you complete your 30 minutes of free phone time here, you can’t talk anymore even if you are willing to pay.” This is not how it’s supposed to be operating, from our understanding. The 30-minute limit per day is for free calls.

FCI Loretto (PA): “They posted a chart here showing that if you have to call internationally, the cost varies by country.” Our reading of the July FCC ruling is that international calls also are subject to the 6-cent-per-minute cap. However, we are seeking to confirm that. 

Another important observation: If a call is not free, family members may pay instead via an account with ICSolutions. However, when we contacted them, the operator had no knowledge of the FCC ruling (which states the agency intended to reduce costs for AICs as well as their family members) and listed per-minute costs much higher than 6 cents for even domestic calls. On the other hand, there is an advantage to paying for calls through the outside service. A proposed rule from the BOP would authorize the agency to deduct dollars from AICs’ accounts every month if they owe court-ordered restitution or other fees.

A final note: The free calls do not start until an AIC uses up his or her minutes from the previous cycle. Once an AIC “revalidates,” the free calls kick in. This was not communicated to AICs in advance – another source of confusion!

In previous times, says PERA executive director and former BOP case manager Jack Donson, staff were given talking points in advance when major changes like this were implemented across the BOP, and a townhall meeting was held to make sure everyone was on the same page. Clearly that didn’t happen now. If there was ever a textbook case of another poorly managed aspect of the FSA, this is it. Stay tuned, there will clearly be more updates.


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